Privacy Policy

1. Introduction

Goodleap Roofing ("we," "us," or "our") operates the AI-powered roofing platform available at roofing.goodleap.com. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

• Account information: name, email address, phone number, and password when you create an account.
• Project data: property addresses you enter, roofing project details, material selections, and design configurations.
• Payment information: billing address and payment method details processed through our secure payment provider (Stripe). We do not store full credit card numbers on our servers.
• Communications: messages sent through our AI assistant chat, support requests, and feedback.
• Team information: names and email addresses of team members you invite to your workspace.

2.2 Information Collected Automatically

• Usage data: pages visited, features used, interactions with the 3D designer, and time spent on the platform.
• Device information: browser type, operating system, screen resolution, and device identifiers.
• Log data: IP address, access times, referring URLs, and error logs.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our roofing platform, including generating 3D roof models and measurements.
• Process your material orders and coordinate with roofing distributors.
• Power the AI assistant to help you with project design, material selection, and procurement.
• Manage your account, subscriptions, and billing.
• Send service-related notifications (e.g., order confirmations, project updates).
• Improve our platform, including training and enhancing our AI models.
• Respond to your support requests and feedback.
• Detect and prevent fraud, abuse, and security incidents.

4. How We Share Your Information

We may share your information with:

• Roofing distributors: when you place a material order, we share the necessary project and contact details to fulfill your procurement request.
• Service providers: third-party companies that help us operate our platform (e.g., cloud hosting, payment processing, analytics).
• Team members: project data is visible to members within your workspace as configured by your team settings.
• Legal requirements: when required by law, regulation, or legal process, or to protect our rights and safety.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, secure authentication with token-based access control, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Project data, including 3D models and material configurations, is retained for the duration of your subscription. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Object to or restrict certain processing of your data.
• Export your data in a portable format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at the address below.

8. Cookies and Tracking

We use essential cookies to maintain your session and authentication state. We may also use analytics tools to understand how our platform is used. You can manage cookie preferences through your browser settings.

9. Third-Party Services

Our platform integrates with third-party services including Google Maps (for address lookup and property visualization), Stripe (for payment processing), and SignalR (for real-time communication). These services have their own privacy policies, and we encourage you to review them.

10. Children's Privacy

Our platform is designed for business use by roofing professionals and is not intended for children under 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of our platform after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at: